Why is my order taking so long to ship?
All our items (except for washi) are printed on demand by our manufacturer. Please allow 7-10 business days for production in addition to shipping times to know approximately when your order will arrive. All production and shipping times are in business days and do not include days that we are closed.
Why are the items in my order shipped separately?
Our products are fulfilled in various locations therefore it is very possible the items in your order ship in separate packages.
Can I cancel/change my order?
Cancelling or making changes to an order is not possible since the order enters production mode as soon it has been placed.
Do you offer gift wrapping?
All items are shipped directly from our manufacturer and because of this, gift wrapping is not a possibility.
Can you customize a design?
Please email firstname.lastname@example.org with your custom request prior to placing your order to see if it is possible.
Can I get a refund or exchange?
All sales are final since our items are made to order. For more details, please see our Return Policy.